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Services

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PLANNING & DESIGN


Whether you are an Architect, Interior Designer or private individual Diligence is happy to offer a full planning and design service for the supply and installation of a wood burning or gas fire. Diligence can provide full detailed quotations from plans and drawings for both the fire and the associated stainless steel components required along with installation. All models supplied have undergone and passed rigorous testing by industrial experts and all will have full CE approval for use in the UK. Many of the fires supplied have a thermal efficiencies over 65% making them ideal for use in a modern eco friendly society. Diligence can provide full installation details and if necessary arrange site visits to ensure the fire you choose will fit perfectly into your project. Providing advice on all aspects to ensure your installation complies with Building and Hetas Regulations. The expert technical team are available to discuss your requirements and answer all your technical questions relating to your chosen fire. They can liaise directly with the contractor or architect providing all the relevant information  required. When an order has been placed you will receive updates you on production progress and all the information you or your builders may require. Once the fire is ready at the factory you will be contacted to discuss collection and delivery arrangements to ensure that the fire arrives on site as required. Diligence can also store your fire should your build get delayed. Diligence is registered with the Hetas Competent Persons Scheme, which ensures that all work carried out complies with all current Regulations, and that the appliances are safe and fit for purpose.

 

INSTALLATION

 

Diligence is aware that correct installation is a vital process when purchasing a fire and aim to provide you with all the necessary information and guidance needed. If in doubt please call the technical sales team who are  always happy to help. Following installation the team will be on hand to provide guidance on lighting and using your fire along with maintenance tips to ensure that you get the most from your new  appliance to ensure that it is enjoyed for many years to come.


PEACE OF MIND


We understand that installing a stove can be a big decision and that it can have a huge impact on your property as most are built into the very fabric of the building. Our aim is to provide customers with the highest quality products, at a competitive price, whilst delivering exceptional levels of customer service at all times. We want a stove to be enjoyed  for many years to come and as such will always be on hand to provide advice and discuss and any issues or concerns, however small. Following an installation should there be any concerns or you are unhappy with any aspect of our service please contact us  as soon as possible to discuss the matter. We have our own complaints procedure and aim to follow up and where possible resolve, or make a date to resolve a complaint, within 7 days. Should we be unable to satisfactorily  resolve a complaint using our own complaints procedure, as a Which? Trustedtrader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising you may wish to refer the complaint direct to them so you can contact them by telephone 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/.




 

 

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